Here & Now’s products are carefully crafted and inspected to ensure they meet your needs and expectations. However, we understand that sometimes things aren't perfect, which is why all of our products are covered by a limited 1-year warranty. For expedited service, please register your product warranty.
WARRANTY - SIMPLE, NO FINE PRINT, LAW DEGREE NOT NEEDED
Here & Now warranties its products against manufacturing defects for 1 year.
We do have some exceptions that are not covered under warranty: scratches, dents, peeling or chipping paint; damage caused by falls or drops; using a dishwasher or putting in a freezer; ordinary wear and tear; loss or theft. You must have proof of purchase such as your order number, receipt, or invoice.
If there is a defect or damage and it can't be determined if the cause is a manufacturing defect, we are happy to give the customer the benefit of the doubt but will need to charge a shipping fee. Issues such as loss of insulation in bottles over one year will be determined on a case by case basis, if we decide to replace your bottle, we will charge the customer the shipping cost of the new product. In the case of a clear manufacturing defect, Here & Now will pay for the shipping.
If you think you have a warranty issue, please click contact Customer Care and fill out the form. We want this as hassle free as possible, so please attach digital photos and a copy of your receipt/invoice and save the trouble of returning the item to us. Normally, you'll hear from us within 3 business days.
If the issue was caused by a manufacturing defect and you have a copy of your receipt, we will promptly send a replacement. If the identical product is no longer available, we will send the most similar item possible, with a value equal to the amount you paid.
If you have a receipt from a closeout or discount site which will not accept returns, we'll send a merchandise credit for the amount you paid that you can use on our website but will not be able to send a replacement.